Privacy Policy
Last updated: May 24, 2026
Car Guide LLC ("we," "us," or "our") operates the Car Guide website and provides automotive video production services to car dealerships. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about our services.
By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.
1. Information We Collect
We may collect the following types of information:
Information You Provide Directly
- Name and dealership name
- Email address and phone number
- Inventory size and business details you share in quote requests
- Any messages or correspondence you send us
Information Collected Automatically
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes for our services
- Communicate with you about your project or order
- Improve our website and service offerings
- Send you relevant updates or promotional materials (you may opt out at any time)
- Comply with legal obligations
- Detect and prevent fraudulent or unauthorized activity
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email platforms, analytics tools), subject to confidentiality obligations.
- Legal Requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Car Guide LLC, our clients, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
4. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Quote request data is typically retained for up to 24 months.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: